We heard from some of you that the double rewards event did not work properly earlier this morning, and we managed to find a small configuration error in the system. Thanks to the alerts, the problem had since been fixed at 0922HRS (GMT+7). Here is a list of updates for the event.
We noticed that the Cute Bear from Cute Bear Lucky Bag was incorrectly configured. We have since fixed the gift pack at June 1st 1130 HRS.
For players who have already purchased it, we will do the following:
From 1 June 1130 HRS to 1 July 0500 HRS, an exchange shop will be opened at the east of Prontera Fountain, where Mitt is. Players can exchange the Cute Bear with Cute Bear there.
We apologize for any inconvenience caused!
The server will be unavailable for maintenance on Sunday 30th May, 20:30 - 22:30 (GMT+7). In the light of the disqualifications of some guilds participating in WoC caused from the suspended WoE event on 27 May, we have decided to also suspend the WoC on 30 May to ensure fairness in the GVG competition. This will not affect the upcoming GVG ranking results. We apologize for the inconvenience caused and all players will be compensated after maintenance is over.
Maintenance for the next patch will be on 27 May, 0900 HRS-2200 HRS, GMT +7, so make sure you're logged out by then. Get ready!
Good day, adventurers. Maintenance for the next patch will be on 19 Apr 1100HRS - 1800HRS GMT+7. Ensure that you're logged out during this period!
In order to optimize the channel, we will be making adjustments on channel TH139 on 14 Apr 1600 HRS GMT+7. This optimization will last around 20 minutes, during which users will not be able to login or use this channel. We apologize for any inconvenience caused.
We noticed the description of Fantasy Rune Packs is inaccurate and have subsequently fixed the description at 1300 HRS today.
For those of you who have already purchased it, we will take the following measures:
Good day Adventurers, below is a short list of known bugs that we will be addressing in future updates.
UPDATE 26 MAR: Because of a technical issue, 6v6 Season 6 for Eternal Love server will be rescheduled to 3 Apr and 10 Apr.
We have received notification that 6v6 for Midnight Party and Memory of Faith servers were not opened on 13 March as scheduled, due to technical difficulties. We will reschedule 6v6 for both Midnight Party and Memory of Faith to start on 20 Mar instead.
Breakdown of 6v6 Schedule
Eternal Love: 13 Mar, 20 Mar, 27 Mar and 3 Apr
Midnight Party & Memory of Faith: 20 Mar, 27 Mar, 3 Apr and 10 Apr
12v12 will be postponed accordingly and will start on 17 Apr.
For those of you having issues claiming your pre-signup rewards, please note that pre-signup rewards are exclusive to characters created in the new server Memory of Faith
In order to redeem the rewards, follow these steps:
1. Create a new character in the server Memory of Faith
2. Make a note your character's 10-digit character ID. You can find it by tapping your character portrait at the top-left corner of the screen.
3. Go to the redemption page and enter your character's details:
To redeem your pre-sign rewards:
4. Once done, the pre-signup rewards can be immediately claimed from your character's in-game mailbox.
5. If you encounter errors with the verification code, tap or click the code to generate a new one and try again.
Dear RO 2.0 Beta Server adventurers, We will be having Beta server maintenance on 19 Feb 1200HRS to 1500HRS GMT+7. This maintenance includes content updates and fixes for a number of issues. Please note that you cannot enter the game during the maintenance period. After the maintenance, we will give out 1000 BCC to test server accounts as compensation. Update details:
Dear Adventurers, Due to an account system upgrade, guest accounts will not be able to login to the game after the upgrade. Therefore, all guest accounts must bind to FB/Google/Apple before logging into the game.
Please follow these guidelines to bind your account:
We are aware that some players were able to use their alternate characters to complete the Votive Coin's Repayment quest additional times on 21 Jan, despite having already completed the quest 3 times with their main character. This resulted in gaining an additional Royal Celebration Honor Chest x1 and 2021.02 Headwear Gift x1.
We will therefore be issuing a server-wide compensation for the Royal Celebration Honor Chest x1 and 2021.02 Headwear Gift x1 on 28 Jan. This compensation can be claimed once per account.